The interviews were scheduled quickly and consist of a brief call with HR to go over job requirements, followed by a test you have to take where you answer tax filing questions (open book - encouraged to use IRS website) and an interview with two role-playing calls where the interviewers play Turbo Tax customers and you act as you would on the job. Minimal traditional interview questions. The HR person I worked with was nice, but after offering me the job, went two or three weeks without contacting me for next steps or leaving an out of office auto-reply on her email. When she finally reconnected with me, I had kind of lost interest, since I had plenty of time to consider how poor the pay was ($21/hour, which after I pointed out, she offered $22/hour). You also have to get a landline and the hassle and additional monthly fees just honestly didn't seem worth the poor pay. I teach yoga on the side for $45/hour and I'm sure it's more fun, so it didn't make sense for me. Although I do already have a solid full-time job at a Fortune 500 financial institution, so this would've just been a side gig. An additional 20 hours/week on top of a full-time job needs to pay an attorney with five years of work experience at a Fortune 500 financial institution more than $22 per hour before taxes and shouldn't require hard-wired internet when wifi works fine...

Video questions w/ recorded answers. 90 minute long assessment. It was a total of 20+ questions. Only 2 were multiple choice. There were 4 situational questions that required a typed statement of your response to the client, etc. I felt like I didn’t have enough time to be as thorough as I would have liked but I am a fast typer, so my answer was sufficient.