Candidatei-me por meio de uma agência de recrutamento. O processo levou 1 semana. Fui entrevistado pela Intuit em jul. de 2014
Entrevista
STAR process
Difficult customer scenario
Must have mastered the following:
• Resolved Canadian accountant’s issues pertaining T1,T2,T3,T5013, T3010 and T slips and forms
• Handled virtually any tax situation with ProFile's comprehensive set of forms and worksheets that cover both your federal and provincial needs
• Actively contributed to the knowledge base content by linking, flagging and recommending updates
• Utilized and leveraged government websites and toolkits to seek out and deliver the right answer to the customer
• Represented ProFile brand and spirit by demonstrating empathy for the customer, empowering and partnering with the customer, personalizing the experience, and provided technical assurance on tax cases
Candidatei-me online. Fiz uma entrevista na empresa Intuit (New York, NY).
Entrevista
The interview process went well. There were 2 parts. The first was a preliminary with the recruiter. There was an overview of the position offered, requirements, and responsibility. The second was a simulation of customer interaction.
Candidatei-me por meio de uma agência de recrutamento. O processo levou 2 dias. Fui entrevistado pela Intuit (Tucson, AZ) em jan. de 2017
Entrevista
A recruiter called me for a phone screen. This process lasted a whopping 12 minutes. The recruiter talked more than I did. She would let me answer questions but then never asked for any clarification on any of my answers. Also she seemed rushed , possibly not interested in hearing my answers. She spoke at me but not to me.
Perguntas de entrevista [1]
Pergunta 1
What would you do if a customer says our online resources do mot match what the IR has posted at their website ?
Candidatei-me online. O processo levou 3 dias. Fiz uma entrevista na empresa Intuit.
Entrevista
I applied online directly with Intuit on a Friday and was immediately sent some assessments to complete on call center/customer service/computer skills and behavior decisions. I passed them both bc I was called on Monday for a phone interview with the recruiter. She set me up an in person interview with a manager for Wens. Mostly STAR method questions. Easy going conversation on past experience and skills. No trick questions. Went over the role and expectations. I was called within a few hours and offered the position.
Perguntas de entrevista [1]
Pergunta 1
Describe a time when you had to meet a deadline.
Describe a time when you went above and beyond for a customer.
