An ad was listed on craigslist, I responded via email around ten in the evening and had heard back by the next morning to schedule an interview. Interview took place in a Starbucks over coffee with the local manager and a regional recruiter. I wore business casual attire, but nothing from J. Crew. It was laid-back, both interviewers were focused and easy to speak with. Typical HR questions such as "What is the best customer service experience you've had?", "What are some of your strengths?", "Have you dealt with disgruntled customers & how have you handled it?"