I submitted an application online, then was promptly contacted for a phone screen. After a lovely conversation with the jama recruiter, I was scheduled for a phone interview with the TSE/DSE manager. We talked for 30 minutes, which was far too short! Then the recruiter sent interview exercises from the team; 3 of them. We scheduled a time to come into the office. Their recruiter showed me around the (very nice) office, then I met to do 2 more technical exercises with a TAM and an implementation engineer. Then I chatted with a fellow TSE and an account manager about culture fit, other questions about how I work with customers. Then I got to meet the VP of Customer Care, and finally the TSE/DSE manager in person. Once we finished the 3-hr interview day, I was contacted by their recruiter that they would have a decision by the next week. They followed up when they said they would and offered me the position!

Initial phone invite to discuss about the position responsibilities and salary expectation. Next was a phone interview with the Customer care manager which went pretty easy. She asked about my experience and general behavioral questions to understand how I would work on an issue with a customer, my approach, etc Next I was asked to come for an onsite interview. It had 4 stages. Stage 1 was with 2 employees who were from the customer care and just asked about my experience. Stage 2, was with 2 developer support engineers. They asked me basic unix questions and my experience. Stage 3 was with 2 frontend developers who asked questions related MVC, angularjs basics, json, etc. Stage 4 was by the supervisor and she asked just general easy behavioral questions. The recruiter called me and told that they were happy with my skills but, since I was on H4 EAD the company was not interested. I had already mentioned about my work permit in the online application and I felt sad when I didn't get the offer. I wish the recruiter had checked this on the first place.