Candidatei-me online. O processo levou 2 semanas. Fiz uma entrevista na empresa John Lewis & Partners (Reading, Inglaterra).
Entrevista
VERY long online application form, group assessment, face to face interview. Facilitator and assessor will observe how you as a group and as individual respond to collective task - scenario which has a questions on the end. It is about how you would deal with unhappy customer and how you prioritize task (Health/Safety first than customer - remember) and do not use answer I would call manager often, they want see that you take an ownership.
Perguntas de entrevista [1]
Pergunta 1
They want to know if you understand importance of customer service, how do you respond to feedback (given or received) - very important! If you take pride in what you do, if you take ownership and willingness to lead. Have a lot of SPECIFIC examples ready. (best customer service you gave etc.)
Fiz uma entrevista na empresa John Lewis & Partners (Londres, Inglaterra).
Entrevista
QPretty simple, know your products, current trends etc.
include others in group assessment as collaboration is important.
Why John Lewis and how would you add value?
How would you handle a disgruntled customer?
Perguntas de entrevista [1]
Pergunta 1
Describe what good customer service looks like to you.
Fiz uma entrevista na empresa John Lewis & Partners.
Entrevista
Standard questions as expected, management made me feel at ease during interview and got to meet some team members too. Tasks to work through information and then 1-1 interview with hiring manager
Fiz uma entrevista na empresa John Lewis & Partners.
Entrevista
Behavioural and situational questions relating to your experience and job requirements. 1 ac and an interview with 2 people after. Should be only 30 minutes with follow-up questions if needed.
