JLL’s HR Team: Ghosted, Lied and Unresponsive Over three weeks after applying for the position I received an email from an HR rep. saying they were interested in talking to me. She asked me to send my availability for a brief phone interview for the following week, and I replied within an hour. That was on a Thursday afternoon. The following Tuesday, although I had not yet heard back from the HR person to schedule the call, a very pleasant lady called me. She said she was from JLL's Chicago office and apologized for HR not setting up the call, but she had so much interest in me that she wanted to get started right away, so would I be able to do the call now? I agreed. She raved about my resume, said she had three teams asking about me, that my qualifications were “perfect” for the position and a couple other options as well. The call was only about 15-20 minutes; she asked why JLL, and how far away I lived, told me about her friends that lives around here, and then ended the call by saying how excited she was about me, and that she would "get conversations started right away.' And that was the last time I’ve ever heard back from her or anyone at JLL. It's not just bizarre, it’s incredibly rude. I don’t know about anyone else, but I put a lot of time and effort into each and every job application I submit, so to be treated in such a dismissive and unscrupulous way is just…rude. I think the whole telephone interview way of hiring started out as a good idea, but it’s become THE MOST critical component in getting hired, which blows my mind given how incredibly depersonalizing and defeating it is to ace when so many things can go wrong. If you don’t say the right words or your tone is off or you stumble your words or (gasp!) you have a bad connection (wait…cell phones are perfect, right?), or you don’t have the perfect answer for any of the hundreds of potential questions you may be asked, you’re done! Out. That’s it. To JLL and all of the many other companies that use this technique of hiring: you are missing out on so many talented people by putting so much emphasis on one phone call. If talking on the phone is a primary responsibility of the job, I get it, but I double-checked, and "Acing Telephone Interviews Within 10 Minutes" was not listed in the job description I applied for.