Candidatei-me online. O processo levou 6 semanas. Fui entrevistado pela Kaiser Permanente (Atlanta, GA) em out. de 2016
Entrevista
It was a group interview with about 25 other people broken into groups with two managers interviewing maybe 8-10 people at each table. They ask you all 4 questions but in different orders, they want the STAR format so make sure answers are very detailed and make sense you cant babble. Answers are scored from 1 to 4 4 being the highest, I assume they go for the people with the highest scores but that part I don't really know. Im playing the waiting game as they told us it would be 5 business days before we heard anything. But before all of this you have to take and pass a 5 part assessment that is kind of tricky but not impossible to pass.
Perguntas de entrevista [1]
Pergunta 1
Tell me about a time you didn't provide the level of customer service you would have liked
Fiz uma entrevista na empresa Kaiser Permanente (Gaithersburg, MD).
Entrevista
Customer service scenario questions: You may be asked how you would handle specific situations, like dealing with a frustrated patient or explaining complex healthcare plans.
Role-play scenarios: Sometimes, they’ll set up a role-play to evaluate how you handle customer queries, objections, or challenges in real-time.
Job-specific skills: They might ask if you're familiar with any healthcare systems, terminology, or insurance plans.
Behavioral questions: More in-depth questions about your previous work experience. Example:
"How do you prioritize tasks when dealing with multiple inquiries?"
"Tell us about a time you had to adapt to a new policy or regulation in your job."
Perguntas de entrevista [1]
Pergunta 1
Imagine a customer calls in frustrated because their claim was denied. They believe the denial was a mistake, and they are very upset. How would you handle the situation, ensuring the customer feels heard, while also explaining the details of the claim denial and any next steps they can take?
Candidatei-me online. Fiz uma entrevista na empresa Kaiser Permanente (Lawrenceville, GA).
Entrevista
Panel interview with the supervisors from each location. It almost felt like an interrogation. Some supervisors were more easygoing than others. It may be intimidating if you’re not used to that type of setting but if you know your stuff, you’ll be fine.
Perguntas de entrevista [1]
Pergunta 1
Tell us a time you used the 5 star method to complete a project or task. What did you do and what was the outcome.
Fiz uma entrevista na empresa Kaiser Permanente (Denver, CO).
Entrevista
Through an agency to get job it was easy not a lot of questions you basically submit resume Through an agency to get job it was easy not a lot of questions you basically submit resume
