However, I found the overall recruitment process significantly more intensive than expected for an entry-level role. The process included: - an initial recruiter screening. - a lengthy behavioural interview with head of support (45 - 55 min) - final technical assessment presentation (60min) with team leads from EMEA, APAC, N America which required substantial independent research into Salesforce, Kantata SX, SOQL queries, knowledge base articles, troubleshooting workflows, and presentation preparation.