They ask personal questions about your background, and go over tech savvy skills. you go over tech support questions where you do role playing about troubleshooting a common issues on iPhone.

Was absolutely horrible. Was considered for a Benefits Specialist position but I told them I was better suited for Tech Support. Was told I’d be contacted by another recruiter for that position. I was never contacted whatsoever. I’ve emailed 3 separate recruiters and have even called them regarding the interview I was told I would get. If you’re looking for a company with poor communication skills then this is the one for you.