When I applied for the waiter position in Kuwait, the process started with a call from the recruitment agency. They asked a few basic questions over the phone—mostly about my previous experience, availability, and whether I had a valid passport. They also wanted to know if I was okay working long hours and dealing with diverse customers.
Stage 1: Initial Interview (Agency or Online)
My first formal interview was online, conducted by a recruitment agency representing the restaurant. It was pretty straightforward. They asked me:
“Tell us about your previous experience as a waiter.”
“How do you handle rude or difficult customers?”
“Are you comfortable working under pressure or during busy shifts?”
“Can you carry trays with multiple dishes?”
“Do you know how to use a POS (Point of Sale) system?”
They also asked some situational questions, like:
“What would you do if a customer complains their food is cold?”
I answered honestly, trying to show that I had patience, good communication skills, and basic knowledge of hospitality standards.
Stage 2: Employer Interview (Online or In-Person)
A few days later, I had a second interview—this time with the restaurant manager in Kuwait. It was more serious. They asked me about:
My knowledge of different cuisines (especially Arabic and international).
How I handle multi-tasking.
Teamwork and communication.
My grooming and hygiene standards.
Whether I could work flexible hours, including weekends or holidays.
They also tested my spoken English, and a little bit of Arabic, just to see how well I could interact with customers from different backgrounds.
Stage 3: Practical Test (Sometimes)
Some restaurants ask for a short video of you serving a table or carrying a tray. In some cases, they even ask you to do a trial shift if you’re already in Kuwait.
Final Steps: Offer & Visa Process
Once I passed the interviews, they sent me a job offer. The salary, accommodation, transport, food allowance, and working hours were all clearly stated. After I signed, the agency started the visa process and medical check-up.
