I applied online and was emailed that day to schedule a phone interview. When I got on the phone, it was clear that the person interviewing me had not thoroughly reviewed my application at all. They specifically said they were not looking for people with my background and seemed largely disinterested after I said I had not had a traditional customer success role before (clear on my resume and cover letter). They made it seem like they were not interested in training anyone whatsoever and were looking for a hire that they didn't have to put much effort into. I was then told that if I made it past this initial interview there would be at least 6 more including a case study. Seems like a very intense interview process and many hoops to jump through for this kind of role. Overall I was not impressed with the person who interviewed me or how they described the interview process moving forward. I was genuinely relieved and not at all disappointed when they didn't ask me back for a second interview.

Applied online, received email to schedule a screening call a few weeks later. A day or so after the screening call received email to schedule interview with the hiring manager. She was great, very professional, asked relevant questions. About a week later was notified that I didn’t make it to the next round. Communication throughout the process was great, they have an online portal to track application status, and on the whole I felt like their process was much less dehumanizing than I’ve come to expect from tech companies.