These negative reviews may be on to something.
I got a call to come in for an interview and it felt very rushed and informal, but I scheduled it since I was still interested. When I got there, the manager told me he had a meeting at my interview time, but since I came in early, he would make it quick. He checked his phone multiple times and even took a call during the interview. All the talk of hospitality and making sure people are payed attention to became ironic. It felt like a test to see how lowly I would be treated before I said something.
I was told in to come in the next day, but did not want to be dismissed and disrespected again. Awful and rude experience. If your having doubts, just don't go.