First, the HR conducts a phone interview. She is very professional and will call on the dot at your appointment time. The process took about 20 mins. I went to second round interview with the direct report and a subordinate. They were very friendly and open to discuss all questions and experience. Their interview email is one of the best I saw even with questions and things to prepare for the interview. I was very impressed. Then the final round of interview with the GM or head of the department and the direct report. The GM is firmed, friendly and professional.