To start, there was an initial 1:1 on campus interview. This was a laid back and coved basic work/school history. It provided information about the position and discussed presented the benefits of working for the company.
About a week or so later, I was invited to an all day interview. This was an event for all potential candidates that passed the first round of interviews. To start, we were given a presentation on the company. Covering everything one would need to know about a company they are applying for. After this, the day was broken down into two- 1:1 interviews with managers from the company. It was a "Behavioral" type interview with questions like, "Tell me about a time you could not keep a promises" and "tell me about a time you had a problem with a coworker". After the interviews, We all took a computer test which tested math, English, and attention to detail skills. After this test, we were tested again. The task was to read a two page document and write a review of what it was about. Once we were finished, we were allowed to leave.
In my opinion, the reason for such an extensive interview process is for the company to be sure of two things before offering you a position. One- that you have the skills necessary to perform the job, and two- that you will be someone who will want to make it a career.
Claims Specialists have a very high turnover. My advise is that you shadow the position before you accept it. It offers a good salary and benefits but not the growth some people want. Sure, if you do well, you will be promoted to claims specialist II and then III and then senior ...ect.. You could become a Claims Manager, but remember- there are a lot of claims handlers who have been there a long time that may want the same thing. So be prepared to wait.
The position is like pushing carts for a supermarket. You have a list of claims to handle and the faster you settle them, the faster new ones are assigned to you. Don't get me wrong, If you are looking for a good paying career with a decent peak salary and don’t care about repetitiveness, then this is a good rout.
One more thing to be aware of- A lot of claims handlers get trapped in the position. For some reason, claims experience does not help you get a different position in the Insurance field as much as one would think. So many claims handlers get trapped with a decent salary and a job they do not like but they cannot afford to take entry level pay somewhere else. For this reason, you will find many experienced claims handlers who are unhappy but sticking with the career they chose 10+ years ago.
