This was such a poor experience. I was an out of state candidate who traveled from Virginia to the Plano, TX location to interview because I believed in this company. From the very beginning I had issues with the recruiters. I was asked to provided three dates and times that a recruiter should contact me for a phone interview and I didn’t hear anything back. I emailed the women who reached out to me to follow up she told the times I selected were not available. (How was I supposed to know if she didn’t have the courtesy to reply?) She provided me with the best time that the recruiter could contact me. We agreed to a set time. The recruiter’s phone call was about 20 minutes late and she was very casual during the phone interview. (Almost too casual as if we were friends) I was asked to come in for a face to face interview I explained my reservations about the cost coming from VA to TX to interview however; I decided to take the chance. I reserved plane tickets and a rental and received a CONFIRMATION EMAIL from the recruiter for the interview date only to be asked a week later if I could move up the interview date. I advised that I couldn’t and that I already paid for air fare and a rental. I was told by the recruiter that she would follow up with me in a day to see if I could still interview on the original date agreed upon. I had to follow up because I did not receive a call...When the interview date arrived I was sure to be there 30 minutes early. The interview was scheduled for 1:30. The receptionist advised me and the other interviewee that she let management know we were their however, management did not come to get us until about 3:00 PM. This is beyond unprofessional this shows there is a lack of respect for others time. In the interview the supervisors confused me and the other candidate and I also found out that the class I was TOLD I would be in that began in April was full and that I would have to begin in May. I was also told that my schedule would be 9-5 however, in the interview my schedule would be 12-9. I would never suggest that anyone interview for this location. It was absolutely horrible from the recruiter to the in person interview.

Initial phone screen - and a video interview with two managers. Phone screen was approximately 20 minutes. Video interview was about 40 minutes. The interview questions were standard for a customer service role.