When you submit an application there's a required field for a Loom video asking why'd you'd be a great fit for the role. I loved this because it requires you to use the tool you would potentially advocate for. The next step was a video interview with someone on the Customer Success team. He was very well prepared, and I felt like he truly wanted to know more about my background and my customer success philosophy. After this interview is a take-home exercise. I am a HUGE fan of a project since it gives you the opportunity to demonstrate how you would approach an on the job situation compared to just your resume. After submitting my project I was invited to a panel video interview. This consisted of a more in-depth customer success interview from the person I previously met with, a culture-type interview with a potential colleague, the director of the department, and someone from the people operations team. The final part of the interview process was providing 5 references. Each person genuinely loved their job and took the time to answer all of the questions I had. I worked with Rachel throughout my time interviewing, and she made the entire process as stress-free as possible. I always knew the next step in the process and what was involved. She was also always quick to respond which in my experience is truly rare. I was so excited to get an offer and can't wait to start!