Applied on-line; Received call and did a phone interview within a couple of days; Invited in for on-site interview within 1 week; Interviewed with HR manager for site and the Department manager; Questions were behavioral based - Irate customer; Difficult customer; Define time you were asked to do something you did not desire to do; Teamwork example; Multi-tasking; What to do when interrupted while doing task, etc. Challenge I percieved - I have extensive customer service with insurance commercial/ business clients with more of the contact being over the telephone. I appeared to have some difficulties giving stories that the interviewers could relate to on the retail side. Concepts the same - i.e. listening with caring attitude to irate customer; Welcome suggestions of individuals who may have been successful with retail interviews, coming from non-retail background.