I had a phone interview for a few minutes and was asked to come in for an in-person interview. I walk in a few days later and off the bat, the hiring manager had a terrible vibe. Rigid and condescending. She questioned twice if I was comfortable in my jacket. Who cares? I'm there. Just go forward with the interview. They misrepresented the position as "receptionist." Client Service Rep is the name of the position and it is a much more complex role. She made it clear I wasn't a good fit for the position by saying she needed to give me "feedback" that I was too quiet and needed to "smile more" because people in this office are so "bubbly" and "extroverted" and "loud." You mean fake? So why the hell are you keeping me around in the office? You could easily be respectful of my damn time and wrap it up early. No, it seems they don't get qualified candidates, so she was being desperate. She made it seem like they have such high standards: They only hire "rock stars in their fields", and have these "five core values." It sounded like a lot of corporate hogwash to me. And cultish, too, because apparently they make people recite these core values in a company meeting when they become official (hahaha!). Seems like they are falling in line with the corporatization of medicine and veterinary medicine, in particular. To me, it sounded like they specialized in "corporate happiness". They are doing something to be growing so quickly, too, and I doubt it has anything to do with a growing pet population. Again, it's that ruthlessness exhibited in the interview that I suspect is also allowing them to monopolize the veterinary market. Anyway, I thought the office manager was full of it because if you really want to get rock stars in your hospital, you should be conducting searches through recruiting firms and doing personality and skill assessments to weed out people who are a bad fit, instead of wasting their time.