After 5 rounds of interviews, which lasted for more than one month, I was rejected because they wanted someone with direct experience in the SaaS environment as if they didn't know from the beginning my experiences.

I was excited about the opportunity to join Lucid (and airfocus) and spent several weeks going through a multi-step interview process. While the team seemed kind and competent, the overall experience lacked care and professionalism, especially for a company that promotes itself as people-first. One of the most frustrating aspects was the communication. After the final round, I was told I'd hear back by a certain date. I never did. I followed up later and only then received a rejection email, which appeared to be a reused template. It still contained missing text, and it was obvious no effort had been made to personalize the response after everything I had invested. Earlier in the process, I was asked to provide time slots for interviews, only to be scheduled at completely different times. It gave the impression that candidate preferences were an afterthought. Lucid repeatedly points to being a top company to work for on Glassdoor (with a link from 2022), but my experience felt more like a mismatch between branding and actual practice. The warm, human-first image falls apart when the process feels templated, disorganized, and dismissive. Advice to Management: If you expect thoughtful, high-effort candidates, then offer them the same level of consideration. Follow up when you say you will, personalize your communication (especially after multi-round interviews), and don’t let your messaging feel like an automated system. Candidates remember how you made them feel, and this process made me feel like a number.