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      Lumen

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      Buscas relacionadas: Avaliações da empresa Lumen | Vagas da empresa Lumen | Salários da empresa Lumen | Benefícios da empresa Lumen
      Entrevistas da empresa LumenEntrevistas do cargo de Sales and Care Associate (Call Center) Inbound da empresa LumenEntrevista da empresa Lumen


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      Entrevista para Sales and Care Associate (Call Center) Inbound

      15 de nov. de 2012
      Funcionário(a) sigiloso(a)
      San Marcos, TX
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me por meio de uma faculdade ou universidade. O processo levou 2 semanas. Fui entrevistado pela Lumen (San Marcos, TX) em nov. de 2012

      Entrevista

      I met a CenturyLink recruiter thru a job fair on campus at Texas State University and from there went to their online site to put in the application. This took roughly an hour and a half, combining the assessments as well as the personality question testing. I followed up roughly 4 days later after allowing the weekend to pass and called the recruiter who did an initial phone interview which passed. Afterward, I initially setup a 1 on 1 interview with the hiring manager, which later had to be rescheduled due to a scheduling conflict. Once the interview day came, it was the usual STAR format so make sure to be detailed in your responses, which draw on your previous experience on Situation, Task at hand, and Response. If you do well on that portion, you have to do a role play with the interviewer which consists of selling a CenturyLink product based on a scenario which will be provided. And to my knowledge, you can assume anything you want. And I can't stress enough, TAKE ADVANTAGE of asking ANY and ALL questions before the roleplay if asked "Do you have any questions?" The roleplay lasted roughly 10 minutes and afterward the interviewer told me he would be back in about 5 minutes, where he asked how I did and what I could have improved on. I was offered a conditional position pending a background check and a drug screening. From here, I should start the class on Dec 17th.

      Perguntas de entrevista [1]

      Pergunta 1

      Tell me a time you had an irate customer and what you did to diffuse the situation?
      Responder à pergunta

      Outras avaliações de entrevista de vagas de Sales and Care Associate (Call Center) Inbound da empresa Lumen

      Entrevista para Sales and Care Associate (Call Center) Inbound

      27 de nov. de 2016
      Funcionário(a) sigiloso(a)
      Phoenix, AZ
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me por meio de recrutador(a). O processo levou 6 dias. Fui entrevistado pela Lumen (Phoenix, AZ) em nov. de 2016

      Entrevista

      The hiring manager was very courteous and professional, It was quick simple and easy.Although the office area seemed a tad bit crammed I could tell they were clearly about their business and I can't wait to join their misfit of a team, I'll fit right in.

      Perguntas de entrevista [1]

      Pergunta 1

      How many years of customer service do you have?
      Responder à pergunta

      Entrevista para Sales and Care Associate (Call Center) Inbound

      9 de out. de 2016
      Funcionário(a) sigiloso(a)
      Johnson City, TN
      Oferta aceita
      Experiência positiva
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. O processo levou 3 dias. Fui entrevistado pela Lumen (Johnson City, TN) em set. de 2016

      Entrevista

      It was really easy. They e-mailed me immediately after I took the tests at home, the next day I had the phone interview, and the day after I had the face-to-face interview. Took about a week and a half for the drug test and background check, but everything was smooth sailing.

      Perguntas de entrevista [1]

      Pergunta 1

      Basically about previous work experience and there is a role-playing part. Both are pretty easy.
      1 resposta
      2

      Entrevista para Sales and Care Associate (Call Center) Inbound

      23 de mar. de 2016
      Funcionário(a) sigiloso(a)
      Minneapolis, MN
      Oferta aceita
      Experiência positiva
      Entrevista fácil

      Candidatura

      Candidatei-me online. O processo levou mais de 1 semana. Fiz uma entrevista na empresa Lumen (Minneapolis, MN).

      Entrevista

      I took two proficiency tests in the application process. One was for MS Word and Excel proficiency and general computer skills (typing speed, etc.), and the other was a basic reading, knowledge, etc. type of "STAR" test. Neither of them was very difficult and certainly should not pose a barrier to someone with a good high school education or college degree.
      3

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