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      Lumen

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      Buscas relacionadas: Avaliações da empresa Lumen | Vagas da empresa Lumen | Salários da empresa Lumen | Benefícios da empresa Lumen
      Entrevistas da empresa LumenEntrevistas do cargo de Customer Service Representative da empresa LumenEntrevista da empresa Lumen


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      Entrevista para Customer Service Representative

      13 de fev. de 2014
      Candidato(a) sigiloso(a) à entrevista
      Nenhuma oferta
      Experiência negativa
      Entrevista difícil

      Candidatura

      Candidatei-me online. O processo levou 3 semanas. Fui entrevistado pela Lumen em fev. de 2014

      Entrevista

      Applied online and received an email saying they wanted me to take there online assessment. It involved a real life simulator that made me 'answer' customer calls, help them with there problems, access accounts, stuff like that. I got an email that said I passed and asked when the best time to schedule me for a phone interview would be best. I replied but never got my phone interview. A week later they sent an email saying there company was having a hiring event at there building and to attend. I did and when I got there they had me take a computer test to see if I could navigate the internet, simple tasks like sending an email, opening a new folder, saving a picture to the desktop, etc. passed it and went downstairs for the first interview which was simple. The second interview they had you answer behavioral questions. And the last part was the most difficult and why I didn't get a job offer. They handed me a sheet of paper to study for ten minutes and left the room. I was to pick one of two products to 'sell' to the guy on the phone. Either internet or digital tv. I picked digital tv. So he left the room and called the phone and I answered. I tried to sell him tv but he kept saying no. So eventually I gave up and told him to have a nice day and thank you for calling centurylink.

      Perguntas de entrevista [3]

      Pergunta 1

      Phone selling one was the most difficult, make sure you can make someone's no into a yes and you will get the job.
      1 resposta

      Pergunta 2

      Describe a time when a new technology came out in the company that made your job more difficult and why.
      Responder à pergunta

      Pergunta 3

      Describe a time when you had a difficult customer. Explain the situation, the solution and the outcome.
      Responder à pergunta

      Outras avaliações de entrevista de vagas de Customer Service Representative da empresa Lumen

      Entrevista para Account Manager

      23 de fev. de 2026
      Candidato(a) sigiloso(a) à entrevista
      Washington, DC
      Nenhuma oferta
      Experiência positiva
      Entrevista difícil

      Candidatura

      Candidatei-me online. Fui entrevistado pela Lumen (Washington, DC) em nov. de 2025

      Entrevista

      30 Minute call with the recruiter. 30 Minute call with the hiring manager. 30 Minute call with 3 regional VP's which was way too short. A task to do an internal sales plan for a current customer and present the deck to the hiring manager. 30 minute VP of sales interview.

      Perguntas de entrevista [1]

      Pergunta 1

      Explain SD WAN in a user environment and how you would position it.
      Responder à pergunta

      Entrevista para Account Manager

      11 de out. de 2024
      Candidato(a) sigiloso(a) à entrevista
      Nenhuma oferta
      Experiência neutra
      Entrevista com nível médio de dificuldade

      Candidatura

      Candidatei-me online. Fiz uma entrevista na empresa Lumen.

      Entrevista

      Was sent an online interview email, with standard questions on managing accounts. Second portion of first interview also includes game or thought processing games. Interesting, no results given afterwards and was not called for second round.

      Perguntas de entrevista [1]

      Pergunta 1

      Describe a time you succeeded and not, ect.
      Responder à pergunta
      1

      Entrevista para Account Manager

      5 de out. de 2024
      Funcionário(a) sigiloso(a)
      Oferta aceita
      Experiência neutra
      Entrevista com nível médio de dificuldade

      Candidatura

      Fiz uma entrevista na empresa Lumen.

      Entrevista

      AI driven is the first part of the interview. then you are interviewed by the manager of the team. Simple but the AI portion is a bit weird. Overall not a bad experience but the managers can be very different and if they don't like you they might send you to interview with another manager.

      Perguntas de entrevista [1]

      Pergunta 1

      Why do you feel you would be a good fit?
      1 resposta

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