I was scheduled for a phone interview with HR first. Shortly thereafter she emailed me an appointment with the Manager and Supervisor of Customer Service/Operations. They were both very pleasant. They made me feel comfortable because they were friendly. The manager went over my previous experience in Customer Service and seemed impressed with my background. I didn't feel like she was interrogating me as I did with previous employers. She went over what I would be doing the first couple of weeks that might seem boring.