That is, the analyst needs to get a high level understanding of the pain points, framed through the six basic questions someone needs to ask in order to understand any object: Who, What, Where, When, How, and Why. It’s necessary to understand who has the pain point the business wants to address, as well as who the beneficiary of the product or solution will be. It’s also important to know about the data and information that are relevant for the pain point and proposed solution. This question is of lesser importance early on, but becomes more so as you define your requirements better. You need to know the time strictures that the solution is under.