I was taken into the interview room and briefed on the role play. I was to help a customer with a dinner party. I had 5 mins to revise a few A4 sheets of paper (easier than it sounds) and then they came back in and the role play started. They wanted to make chicken wrapped in ham with a pepper sauce, however the ham they wanted was out of stock and I had to suggest good alternatives. I also suggested things they didn't ask for such as champagne and table cloths etc, which is what they want you to do!!! This took about 5 minutes in total. After this was done I was asked to review what I did by writing what went well, what didn't go so well and what I would do next time. I passed the role play (it's not hard. Do not panic over it like I did!) and then a manager came in and asked me average interview style questions, however if you did not do your research prior to the interview you may struggle and hesitate often.

Very laid back, three interview questions (why M&S?, why would you fit the role etc) then asked for right to work and availability. Called back a few days later (after the weekend) to be offered the position.