The interview process felt fairly standard for this type of position. After submitting my application online, I had an initial phone screening with someone from their recruitment team. This was a straightforward chat about my background and why I was interested in the role. The next stage was a video interview with a hiring manager. This focused more on my experience in handling difficult conversations and negotiating with people. They asked several behavioral questions, like "Tell me about a time you had to deal with an upset customer" and "How do you approach discussing sensitive financial situations?". There were also questions about my understanding of debt recovery and working to targets. It felt like they were really looking to see how I'd handle the day-to-day challenges of the job with empathy and professionalism. Overall, the interviewers were professional. Be prepared to talk about your resilience, communication techniques, and your ability to work towards resolutions in potentially tough situations. Interview Stages: * Phone Screen * Video Interview Typical Questions Asked: * Behavioral questions about handling difficult customers and situations. * Questions on negotiation skills. * Discussion of experience in collections or customer service. * Questions about working with targets. * Questions about understanding debt recovery principles.