Submitted application and within 2 days got a call from a recruiter who fully explained the role and expectations to me. Had a phone interview with her, was told my application would be passed along, the next day got a call to interview in Portland for the call center. That interview was 2 people, very friendly and open communication wise. I did not get that role due to more experienced candidates applying, but the next week was called for an interview in South Portland (now Scarborough) for a dual role of call center and check in (time is split in this location). This was a 1:1 interview and flowed like a conversation. The manager was extremely friendly and open and had very strong questions for me. At the end the lead was brought in and asked me a few questions about how I learn. Less than a 48 hours later I had the job. Started 2 weeks later. Hiring process was the most seamless of any job I've ever had.