I applied online and got a call the next day. They sent me an online survey to fill out and a request for additional information and then called me back to schedule an interview. I went in for the interview which included job shadowing for a few hours, which was actually very helpful because it made me see if the job would be a good fit. Time consuming, yes, but worth it. A few days later I got a call for a second interview. Both interviews were typical questions about past jobs, customer service skills, etc. Basically getting a feel for how good you would be serving customers. A few hours after the second interview, I got a call offering me the job. I will say though once you get the offer it takes a week or two to start because there is extensive online training to do. Plan on devoting several days.

Effective, Part where you do sales pitch, Good questions. Person conducting interview asked relevant questions from past experience. Had me conduct a sales pitch from the paper she gave and gave me time to study it and then come back in.