It's a bit of an extended process. First they'll phone screen you to make sure you're truly a potential fit with the company. Once you pass that you'll be invited into their offices for a "career day" of sorts where they show you what it is they actually do and the multiple offices that work together to get the job done. By all means, it seems like a glorified call center. They'll make you go through an initial interview off the bat, then you'll shadow different people throughout the office to see what they truly do. Afterwards they sit you down to give you a written communication test (my test was basically responding to customer inquiries about certain items and giving them the appropriate part number). That lasted me about 45 minutes. Afterwards you'll interview one last time and they'll check you to see what your thoughts are and if you still would be interested. In sum, it lasted about 3 hours total. A few days after my interview, I was called back and told I was going to be offered a position... And here's why I didn't accept... Not in what I went in to interview in, but something else all together. The position they offered is something I'm wholly overqualified for. Reason for the negative review? I'm positive I was not offered the Business Ops Specialist role because of my race. I'be never made. Claim like this before, but I'm positive it's only for these reasons. Take one look inside their offices and then their warehouse and you'll see that the only people of color to be found in the building will be in the warehouse.