11y
Thank you for sharing your feedback on our recruiting process. Though you clearly didn't have a great experience, we appreciate your acknowledgment that we've made at least some progress. We run not only on feedback, but also on continuously improving from it.
In terms of your comments about the experience-level of our team, you picked up on a core philosophy of ours: we recruit for potential, not just experience. We never want to hire simply because someone "can hit the ground running". We hire because we think someone can grow as fast as we are growing -- someone who can not only do the job today but also do it when we're 4X the size, or do the job 4 levels up (we like to promote from within).
We do not expect candidates to know the product and how it works. We do expect candidates for the Client Services Manager role to be curious about the product, to have researched it, and to come with hypotheses and targeted questions about it.
I smiled when I read your comment about the candidate experience speaking "to how long the company has been in business and where they are on the maturity curve." You nailed it! We are a newer, growing company -- with all the challenges and opportunities that that stage of growth affords.
Again, thank you again for your experiences. We'll discuss your feedback in our weekly Voice of the Candidate discussions to continue to learn and improve. If you have additional feedback or improvement suggestions, please let me know at amy.pressman@medallia.com.
