I was referred to the role by someone I knew in the department and made it to an in-person interview after a phone screening. This company exudes happiness; it is a bit of "perks" environment with the open-layout and "beer fridge" environment that I'm trying to transition out of. What I was a little surprised to hear is that they expect applicants to be committed to a "Community Support" role and not look at it as a transitional phase; from what I understand it is really just customer support in a different package! I think enthusiasm and transparency can only go so far if they're REALLY being honest about what the tasks entails instead of glorifying it during the interview without letting the reality of work speak for itself. Overall, great communication throughout and appreciated being told that they took someone else through a very polite phone call.