The interviewer was very nice and asked 2 questions before stating she would talk to the hiring manager about moving me to the next round. She was very complimentary and made her decision to move me to the next round in under 5 mins. I was shocked. She asked if I had any questions for her, I asked her more about the role and as she explained, I realized it was different than I expected. They want this role to transition into the director of marketing. I was honest and explained that while my experience is in customer service, I would be open to learn more about marketing. She also said that they could find other positions for me if marketing wasn't a passion. The whole interview was supposed to be 30 mins but lasted only 10 mins. I felt really good and then got a standard "You're not a good fit for this position" email 3 days later. It was all very confusing.

The recruiter interview was pretty easy and straightforward. The hiring manager and I got along well. I moved on to speak with another executive and it was unclear why they did not want to proceed.