I initially interviewed with Miro beginning in early November of 2019 for an Enterprise Customer Success Manager role. The first half of interview process was a phone screen w/ HR, a phone screen with a Manager, and then a mock presentation with a Manager, 2 CSMs and the Director of Customer Success via video conference. After the video presentation, I was invited into the office for 3 hours of interviews - 2 panels with current CSMs & Account Executives & another interview with the same Manager I had the phone screen and mock presentation with. After this, I was moved along to the 2nd to last step, a video call with the Director of Customer Success. I did not make it any further, due to another candidate having more Enterprise experience than myself (this part of the process took 1 month). Then, in the first week of January, they reached back out to me about a new Customer Success role that had recently opened, and the HR team member I spoke with explained to me how excited they were that I was willing to chat again, and that my experience was a perfect fit for this new Scaled Enterprise CSM role. After the initial call with her, I had a call with the same manager I had met with in November, and then I had a video call with another CSM and Account Executive, and then a final video call with the Revenue Leader. It took almost 2 weeks for them to get back to me with an answer, which was a no again, and I was told that the reason they were passing on me for a second time was because I have no proven track record of success in a tech-driven CSM role. This is simply not true, but if it was, I find it hard to believe that it took them nearly 2 months to figure that out over the course of 9 separate interviews/conversations with 10 different team members from multiple departments of the organization.

This was a friendly process: I first spoke to the recruiter,: general conversation about the role and benefits then the Hiring Manager, and there was then an exercise on MIRO. Feedback was quick and detailed.