Phone interview, talked about previous experience and why I want to work there. Dealing with difficult customers. Learning new systems, how I would deal with it if I faced a difficult customer.

Standard multi-step process - application, online questions, phone screening, face-to-face interview and final stage. All very standard and welcoming. Give yourself time with the online application as there are multiple parts and there is a video recording Q&A section so make sure you have your computer skills down.