Recruiter called and set up onsite interview with Client Care Manager. The Manager then interviewed me for about an hour. Navex has you take a cognitive test and personality test. To me, it sounded like this position is really just a hotline rep position.

Phone interview followed by an online math and reasoning test. After that, I had an in-person interview and the opportunity to shadow someone in the position for a couple of hours. Everything happened pretty quickly, and I liked the energy level of everyone at the company. Very responsive and clear on what they want.