Short group interview with basic customer service questions and then observation working on sales floor interacting with customers. After was a one to one interview with feedback on how you performed with customers during the observation .
Perguntas de entrevista [1]
Pergunta 1
Tell me about a time you delivered excellent customer service
They will show you the store and give you tasks on how to help customers, displaying competencies in customer service, this depends on deparments because if you work in another department, they will make you tag or fold clothes.
Applied online, did an online assessment, then a video interview. After that they made me come into the store and put an outfit together (for a wedding guest I believe) in 30 minutes. You pick out the outfit, jewellery, makeup, shoes, other accessories etc.
Easy interview on the phone then in store trial where i had to help customers and tidy the shop floor. The process was quick and easy and I was offered the job on the spot