The hiring process is extremely lengthy for what is a basic call centre job. A CV and cover letter, 2 example emails you’d send a customer, an AI video interview with 8 questions, a 45 minute phone call, a test call with a fake customer, then another chat which included questions such as “what would I find difficult about managing you?” and “how would you rate your tech skills out of 10?” plus a lot of questions that were repeats that were already asked in the 45 minute call.

Cv review, phone call and in person interview. Wanted to create a relaxed feel to assess fit for role. On the whole, a good experience and felt like I had a good sense of what the job would entail