Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela National Museums Scotland (Edimburgo, Escócia) em set. de 2019
Entrevista
A few standard interview questions followed by a role playing exercise. The questions were based on customer service experience and generally quite straightforward. No in depth knowledge of the museum or exhibits was required. The role playing exercise was to imagine you were employed as a VEA, and one of the interviewers pretends to be a visitor with questions, such as where are the toilets, or can you direct me to X gallery. This part of the interview was more how you communicate with them rather than looking for correct answers.
Perguntas de entrevista [1]
Pergunta 1
Describe a time where you have offered exceptional customer service.
Candidatei-me online. O processo levou 1 semana. Fui entrevistado pela National Museums Scotland (Edimburgo, Escócia) em set. de 2018
Entrevista
The interview process was structured and well organised. It consisted of around 20 minutes of standard interview questions with a team leader and manager, then a role playing exercise- also with another team leader and manager. In total it took about 1 hour.
Perguntas de entrevista [1]
Pergunta 1
Why did you apply for this position?
What will you bring to the team?
A time when you delivered excellent customer service?
How will you manage your time at the museum when it’s quiet?
Role play consisted of a lost visitor asking where to find the toilets and _____ exhibit. (You don’t have to know the answers, it’s how you communicate with the visitor.
Candidatei-me online. O processo levou 2 semanas. Fiz uma entrevista na empresa National Museums Scotland.
Entrevista
Completed an online application form. A few days after the deadline I received a phone call inviting me to an interview. I then received an email with all the information about the interview process.
On the day of the interview I first took part in a role playing exercise - I had to help a lost 'visitor'. I was given 5 minutes to prepare. I then met with a team leader and manager to answer interview competency questions. Everyone was friendly.
At the end of the interview they said they would be in touch by the end of the week. They did not contact me.
Perguntas de entrevista [1]
Pergunta 1
Tell us about a challenging time where a team member came to support you.
