It was face-to-face. They were very welcoming. Two people were interviewing. One of them was the branch manager. The other one was taking notes. It starts with "Tell us about yourself". There were 3 questions in total. If you can answer the questions, at the end there was an interactive test.

-General and basic questions about you as a candidate and exploration into the interests in working for Nationwide. -Competency based questions measured against Nationwide's customer first rules. -Reasoning and explanation with banking and customer service related scenarios with a selection of outcomes to choose from.