To apply, I only had to attach my resume and answer about ten very basic questions (Am I an American citizen? Have I ever been convicted of a felony?) About a week later, I received an e-mail asking me to perform a video interview.
This was the most stressful aspect of the interview process, because a video interview is not something I've ever done before and I'm not super comfortable talking to a webcam without a live person on the other end. The interview was 30 questions long and about 7 of those involved filming myself answering pretty typical interview questions (ex: Why do you want to work at Netflix? Describe your ideal job. Describe a time you set a goal for yourself and how you accomplished it.) It also asked me to role play walking a customer through an issue, by reading the steps that would need to be taken without sounding robotic. During the video part, keep in mind your body language, tone of voice and not using filler words such as "um" or "like". But also keep it natural and relaxed.
Interspersed with that were timed multiple choice questions that tested your computer literacy (ex: what is the quick key way to close an open tab? when a cursor is hovering over a word or object and it turns into a hand, what does that mean?) and also several timed reading comprehension questions. These were the most difficult part of the interview, because it has several paragraphs describing a Netflix policy like billing cycles on the left side and you are supposed to read the policy and then pick the multiple choice answer on the right that best summarizes the policy (all of which are very similarly worded, so you need to read them carefully.) It doesn't sound that difficult but you are only given 90 seconds to both read the policy and then read and choose the best answer. If you are a slower reader like me, it can be a challenge.
Two weeks after completing the video interview, I received an e-mail asking to set up a live interview where I would still be interviewing over webcam but with a live person on the other end. This interview was painless and just worked like an ordinary job interview. The questions I was asked were mostly about my resume, so they seem to ask more personally tailored questions at this point. I would recommend knowing your job history, why you left or pursued different jobs and also keeping in mind examples of how you behaved under challenging circumstances at those jobs.
I go into my final face-to-face interview this week, so we'll see how it goes. I hope this review helps someone else who is applying for this position, as it is very different from any other interview process I've ever had and also takes a long time to complete (it's been almost 6 weeks, at this point). Hopefully, it will all be worth it. :) Good luck!