I uploaded my resume and cover letter to the Netflix jobs site, and received a call the next day. After a short phone interview where I was asked about how I would handle a frustrated customer, I was asked to come in for a group interview. I was sent an email with directions to the call center and a background check worksheet to fill out. About 15 people showed up for the group interview at the call center in Hillsboro. We given a short presentation about the job and the Netflix company values. Then we were shown a list of attributes of great customer service reps and each person was asked how they would define one (like "responsibility," "patience," and "flexibility"). We then listened to a real call, and again we were each asked how we would respond to the caller. Then the interviewer asked if there were any questions, and after a few minutes of Q&A, we each took a test. We were given access to a dummy Netflix account to be used to answer the test questions. Example questions: What year did such-and-such movie come out? How many movies are in the queue? When was Netflix founded? After completing the test, I was given an email address so I could send an interview follow-up letter, and hustled out the door. Overall it was relatively painless. After sending a follow-up email, I was informed by email that I did not receive the job.