Easy job to get, just apply online, no walk-ins, and no calls. Once you apply online they will call you, so answer all calls the number had a 204 area code. The first interview consisted of a typing test and grammar test. If you pass those tests then you will be given a short computer literacy test, followed by a short interview (nothing to worry about just common sense). If you qualify to this point you will be given a second interview. At the second interview get there about 15-20 minute early, they will have you take another short test about www.help.netflix.com. You will look up answers to questions using help.netflix.com. There was one question about an audio problem while watching netflix on a kindle fire, the answer is to reboot the device, but you will not find a specific answer on the help site. After that comes the role playing part of the interview. Two team leaders give an imaginary scenario, where they pretend they are calling customer service (you), with a problem. Remember they are not looking for you to solve any problems, they want to see you build relationship with this fake customer. First thing to remember is to relax there is no wrong answers, second ask for the callers name and proceed to engage the customer in way that entertains and befriend the customer. Remember your goal is solely to befriend the customer, the customer's problem will not be fixable show try to make comments on the callers name, situation, but keep it funny and entertaining.
