It ridiculously easy. If you have any experience with Netflix, then you will do fine. The role playing is testing how you think on your feet and your ability to multi-task. I filed out my application and less than a minute later I got a phone call. I was then asked to do an interview. You are taken to a room and are given a computer test; WPM type of things. My one on one was less than 5 minutes and he just asked why Netflix? I was then sent off to round two. Another computer test where you asked to navigate and find things on the Netflix website. Your job as a rep is that website. EVERY single problem you can encounter is answered in that HELP CENTER. You are not there to hold the customer's hand. They call you to TELL them what to do! They went outside after the role playing and anyone who left the room was sent home. I got the job and started in their next training class.