After applying, they will send you an email of your interview time and who will be interviewing you. They also send you links to an assesment to test your knowledge and skills in customer service as well as your knowledge on microsoft software and computer literacy. They will then send you a link to a diagnostic test to see if your computer and internet connection meets their requirements to perform the work-at-home job. And finally you are given a list of available positions in which you will work once hired. Your interview will be done over the phone so be ready to be awake and prepared once they call. Some questions may include: What are your long term/short-term goals? Why do you want to work for this company? Describe a time you had conflicting obligations? What did you choose? Describe a time you had your most irate customer? How did you handle it? How do you feel about working in a repetitive job? How would you handle an irate call?