It started with a basic phone screening, which was done by someone who isn't in the physical store. They picked up my application from the pool and requested an in-person interview, even though I had not applied to that specific location. I went in, and did the initial interview with the department manager, which consisted of questions and a quick mock sale of their rewards (credit card) program. Then I met the store manager and that was just another quick bit of questions and smiling and being super positive, which is ultimately what they want in a candidate.