I applied online, then got a call back within the next few days. The recruiter set up a phone interview then for the 1:1 interview. It was a long process for me. i had two interviews in person. (one i took the personality test at)Then i was scheduled another appointment where i was given a sample survey ( to start your book of business/ prospects) then met with the manager. and was offered the job. The office was great, brand new. Nice people. Great manager and recruiter.