- face to face interview at recruitment agency (Red); standard interview questions, discussed CV, discussed job role and the ideal candidate. - group interview morning at OVO: --- brief introduction to the company --- one-to-one interview (standard interview questions, discussed CV, more info about the job, slightly more in depth than recruiter interview) --- one-to-one roleplay (given a factsheet to look at for ~20mins, told that we would deal with one 'angry' and one 'sad' customer, interviewer looking for the phone manner and reaction to situation, use of information not that important). --- written exercise (given a task i.e. write a short paragraph about the pros and cons of solar energy, with specific conditions (must use three sources, must write in prose) and given ipads for research)