Through their website, you email them your resume and a cover letter, which is pretty standard. One person that wasn't involved with the process any further, emailed me back quickly and stated that I would be recommended for a phone interview. This phone interview took place about a week later. It was about 30 minutes long with a different person from the one I was corresponding with previously. There were about 4 questions, nothing out of the ordinary. A few days later I was informed that I would not be moving further along in the process because of a lack of case management and project management experience. This was a surprise as only case management was discussed on the phone. The job description was not explicit about PM experience. The interviewer even discussed what the important information was they were looking for prior to getting into the question and answer portion of the interview. I did appreciate that they told me the results and did so quickly. I just do not understand if that's what they were looking for, why they weren't more explicit. I had project management experience to discuss. Also, my experience is pretty explicit on my resume, which would have saved us all a lot of time and heartache on my end. She did tell me they were going to be doing 5-10 (huge range) of phone interviews for this one position. Following the phone interview, there were to be 3 more in-person interviews.