One interviewer described a situation using only Avaya hardware and software and said there was a problem on the user end. What specific steps would I take to troubleshoot that scenario and how would I relate the results of that process to my boss in laymans terms.

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One interviewer described a situation using only Avaya hardware and software and said there was a problem on the user end.  What specific steps would I take to troubleshoot that scenario and how would I relate the results of that process to my boss in laymans terms.

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