I was contacted via phone and email and interview conducted via skype. I was asked general computer information questions like "What is an ethernet cord." And asked if I was ok with up-selling. Then the interview was over.

I spoke with a hiring manager over Skype for about 45 minutes and answered questions that ended up never even pertaining to my job. They want to make it seem like you are going to be working in a real IT atmosphere with multiple unique problems everyday. The fact is, your "scope of support" as they call it, is extremely limited and you are basically a script reader.