Fiz uma entrevista na empresa Onepilot (Leeds, England).
Entrevista
The interview was long but straight forward, requiring recorded answers to multiple questions. It also included practical tasks and scenario based assessments to evaluate problem solving and decision making skills.
Perguntas de entrevista [1]
Pergunta 1
Scenario with a customer who is running late picking up a product.
Candidatei-me online. O processo levou 2 semanas. Fui entrevistado pela Onepilot (Londres, Inglaterra) em mai. de 2024
Entrevista
Application process was very straight to the point, you don't need to send a CV or write an a cover letter.
First you fill out an online questionnaire and record a video introduction. The next stage involves how you would handle common customer service scenarios. You are asked to compose draft emails in response to customer queries and record audio responses like you would leave a voicemail.
Perguntas de entrevista [1]
Pergunta 1
To draft an email responding to a customer who had received a damaged item
Candidatei-me online. O processo levou 5 dias. Fui entrevistado pela Onepilot (Londres, Inglaterra) em jul. de 2023
Entrevista
Automated written and oral tests where you give examples of your customer service responses to specific queries. Test using Shopify to input gift card valid for one year. Meeting for onboarding.
Perguntas de entrevista [1]
Pergunta 1
Why you would like to work with Onepilot? Video answering using problem-solving ie; delayed packaged required ASAP as the client leaves in 2 days. Package hasn't been shipped, but you can change the address. Tell me a bit about yourself?
